METHODOLOGY The Web Design / Development Roadmap is a formal development methodology that ensures continuous accountability and client oversight. Each engagement follows a systematic and predictable lifecycle. This web development methodology involves 15 distinct and standardized processes. The Web Design/ Development Roadmap: Discovery / Initial Consultation Business requirements / Objectives review Technical complexity / Feasibility Review Scope definition / Expectations review Cost discussion / Payment terms Feature definition / Process mapping Priority review / Milestone definition Mock-up / Prototype development Design / Functional approval Database design / Architectural development Milestone delivery / Component approval Implementation / Production testing Client review / Cosmetic revisions Client training / Administrative hand-off Ongoing support / Enhancement discovery Fairly renegotiate the terms of any unmet commitments Fulfill all warranty/guarantee claims within a reasonable period of time Promptly respond to all client complaints Employ our best efforts to fairly resolve all legitimate complaints in a timely fashion